Sales Development Representative

Helpware · Guadalajara, Jalisco
Department Helpware
Employment Type Full-time
Minimum Experience Mid-level

 Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines.

We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018, Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position for an SDR  Specialist.



  • Supports the Account Executives by creating solution & new business opportunities that have strong value proposition for both helpware and the client.

  • Work with internal stakeholders from Human Resources, Process Excellence, Operations, CSM & Marketing teams to develop sustainable solution plans for complex business issues.

  • Leverage sales and outsourcing knowledge, personnel, assets and tools in the development of solutions, or help construct viable solutions where no precedent exists.

  • Prioritize efforts to most qualified new business opportunities; address non-qualified opportunities timely. Escalate issues when appropriate.

  • Provide sound business rationale for improving the business case for non-qualified opportunities. Coordinate with operations teams to share best practices and lessons learned to help identify future opportunities. Accurately define the solution to prevent service delivery risks.

  • Manage the stage approval process and associated deliverables timely and accurately for each opportunity; obtain necessary approvals and attend meetings for new business opportunities where required.
  • Manage the bid governance process Support the development of RFI/RFP responses.
  • Submit accurate helpware solutions proposals. Continually improve the solutioning process.
  • Keep current on outsourcing solutions and industry information


  • Education: Bachelor’s degree in any field Experience Target 
  • 2-3 years related industry experience
  • Preferably Supervisory level specializing in Sales experience or extensive client facing experience. 
  • Adaptive to changing work schedules and working hours Skills: • Must possess effective organizational and time management skills
  • Strong leadership skills 
  • With keen attention to details and highly organize
  • Solutions oriented, ability to find quality sales leads that can be converted into clients/projects 
  • Client relations, Leadership and people-management skills. Project management 
  • Excellent working ethics Excellent communication (written and oral) and interpersonal skills Strong organizational, multi-tasking, and time-management skills Abilities
  • Must have the ability in interact and influence senior level key decision-makers.Must possess in-depth industry business expertise and strong strategic planning skills. Strong relationship building and influencing ability Data analysis & interpretation Excellent business acumen and industry acumen

We Offer

  • Modern Offices at We Work Guadalajara, Jal 
  • Competitive compensation linked to USD rate
  • Medical and Life insurance after the trial period
  • Business hours: early morning shifts
  • Corporate training and parties.

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  • Location
    Guadalajara, Jalisco
  • Department
  • Employment Type
  • Minimum Experience