Customer Support Specialist (night shifts)

· Guadalajara, Jalisco
Employment Type Full-time
Minimum Experience Entry-level

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.  


We are growing and looking for a Customer Support Guru to be a part of our Support Team.


You will work with sports applications and services to help spend less time on the administrative activities of their organization and more time teaching the qualities of Sport to their athletes.


 Responsibilities:


  • Customer support via email, live chat;
  • Report on KPIs and provide your insights & recommendations to improve our customer support processes;
  • Participate in Customer Support Team meetings.


Qualifications and Skills:


  • English - Upper-Intermediate+;
  • Strong written skills;
  • 0,5+ year of customer support experience;
  • Multitasking.


We offer:


  • Guadalajara location in a modern office (We Work Offices);
  • Competitive compensation linked to UAH/USD rate;
  • Medical and Life insurance after the trial period;
  • Business hours: night shifts (3 pm- 11 pm);
  • Law Benefits.
  • Corporate training and parties.


If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!


By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information https://www.helpware.io/pm

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  • Location
    Guadalajara, Jalisco
  • Employment Type
    Full-time
  • Minimum Experience
    Entry-level